Privacy Policy and Terms Conditions

Ceylon Tea and Spices
Effective Date: 17/2/2025

Welcome to www.ceylonteaandspices.com. This page explains how we collect, use, and protect your information, and outlines the terms governing the use of our website and services.

1. Privacy Policy

1.1 Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and tracking data

1.2 How We Use Your Information

We use your information to:

  • Process orders and payments
  • Deliver products
  • Respond to customer inquiries
  • Improve website functionality
  • Send order updates and promotional emails (if subscribed)
  • Comply with legal obligations

1.3 Cookies & Advertising

Our website uses cookies to enhance user experience and for analytics and advertising purposes.

We may use third-party vendors, including Google, to display advertisements.

Google uses cookies (including the DoubleClick cookie) to serve ads based on a user’s prior visits to this and other websites.

Users may opt out of personalized advertising by visiting:
https://www.google.com/settings/ads

By using our website, you consent to the use of cookies and third-party advertising technologies.

1.4 Third-Party Services

We may use trusted third-party services for:

  • Payment processing
  • Shipping and logistics
  • Website analytics
  • Advertising

These providers have their own privacy policies and we encourage you to review them.

1.5 Data Protection

We implement reasonable security measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.

1.6 Your Rights

You may:

  • Request access to your data
  • Request correction or deletion
  • Opt out of marketing communications

To exercise these rights, contact us at:
📧 [Insert Your Email Address]

2. Terms and Conditions

2.1 Use of Website

By accessing this website, you agree to:

  • Use the website for lawful purposes only
  • Not misuse or attempt to damage the website
  • Provide accurate information when placing orders

2.2 Products & Pricing

  • All prices are listed in [Insert Currency].
  • We reserve the right to modify prices without prior notice.
  • Product availability is subject to change.

2.3 Orders & Payments

  • Orders are confirmed only after successful payment.
  • We use secure third-party payment gateways.
  • We are not responsible for payment gateway technical issues.

2.4 Shipping & Delivery

  • Delivery times vary based on location.
  • We are not liable for delays caused by customs or courier services.
  • Customers are responsible for providing accurate shipping details.

2.5 Returns & Refunds

  • Refunds or replacements may be provided for damaged or incorrect items.
  • Claims must be made within [Insert Number] days of delivery.
  • Proof (photo evidence) may be required.

2.6 Intellectual Property

All website content including:

  • Text
  • Images
  • Logos
  • Product descriptions

are the property of Ceylon Tea and Spices and may not be copied without permission.

2.7 Limitation of Liability

We are not liable for:

  • Indirect or incidental damages
  • Website interruptions
  • Errors or omissions in content

Use of the website is at your own risk.

2.8 Changes to This Policy

We reserve the right to update this page at any time. Updates will be posted here with a revised effective date.

3. Contact Information

Ceylon Tea and Spices
Website: www.ceylonteaandspices.com
Email: info@ceylonteaandspices.com

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